TOPCU Debit Cards

**If you are traveling outside of United States and want to use your debit card, please check with us first.**

Activating Your Debit Card

Activate your card by dialing 1-866-762-0558
1. Choose your language option
2. Follow the prompts to enter your card number
3. Follow the prompts to verify the cardholder
4. Follow the prompts to choose your PIN number
5. Once the process is complete, hang up

Changing Your PIN (Personal Identification Number)

Change your PIN by dialing 1-866-762-0558
1. Choose your language option
2. Follow the prompts to enter your card number
3. To change your PIN press 1
4. Follow the prompts to verify the cardholder
5. Follow the prompts to choose your PIN
6. Once the process is complete, hang up

TOPCU Lost/Stolen Debit Cards

Blocking your Debit Card Online
1. Log on to online banking
a. Don’t have a user id? Click on “Not Enrolled, Enroll Now!”
2. Click on settings
3. Click settings
4. Click on ATM/Debit Card
5. Check the box next to Block
6. Click submit

Blocking Your Card Over the Phone

During Business Hours:

1. Call (520) 881-6262, option 1.
2. If you are calling long distance, dial 1-800-440-8328.

You may also call outside of TOPCU’s regular business hours:

1. In the US or toll free the number is 888-241-2510
2. For calls outside the US or collect the number is 909-941-1398

At TOPCU, we are working hard to protect you from identity theft. Identity theft can take the form of acquiring the information from your debit card and using it for fraudulent transactions. The information is often sold to various organized crime groups around the world, and transactions are processed outside of the United States.

To protect you from this type of activity, we have identified several countries where these transactions are occurring. We have blocked all debit card activity from these countries, which means that you will not be able to access your account with your debit card when you are travelling to a blocked country. But more importantly, criminals who attempt to access your account fraudulently will not be able to do so either due to our blocks.

Our current list of blocked countries includes Japan, Malaysia, Iran, Iraq, Libya, Syria, Pakistan, Afghanistan, Saudi Arabia, Nigeria, Sudan, Somalia, Sierra Leone, and the countries that were part of the former Soviet Union. Because this is an evolving problem, we may update our list from time to time as we identify areas of high fraudulent activity.

Rates

Rates may be fixed or variable and may include discounts or other promotional conditions. Rates are subject to change without notice.