Bill Pay is a secure way to pay and track all of your bills online. With Bill Pay you avoid the need to write checks, mail bills, or buy stamps. Enjoy the comfort of knowing you’re in complete control of your finances. Simply tell us how and when you want to pay then let us take care of the rest. We’ll make sure your bills are paid on time, every time.
Bill Pay enables you to receive eBills, an electronic version of the paper bill that you get in the mail from your gas company, phone company, or credit card company. More than 377 billers have eBills. With eBills, you spend less time opening, sorting, filing, and shredding paper bills. Each time a new eBill arrives, you will receive an e-mail reminder as well as a notification within Bill Pay. eBills are not an automatic debit service. You authorize every payment and specify the amount and date of your transaction.
- If you need help with TOPCU Bill Pay, please call 866-820-7974.
Frequently Asked Questions
Is is safe to receive my bills and statements electronically?
Electronic bills and statements are considered safe and more secure than paper delivery. Almost 85 percent of identity theft cases are due to offline transactions such as lost checkbooks and stolen bills, statements, and check payments.
How do I prove I made a payment if there is no paper trail?
Your account statement is considered proof of payment. You do not need a paper trail; electronic payments carry the same legal standing as paper records.
Will people have access to my account if I receive my bills and statements electronically?
No. Your account information is confidential and protected by a number of systems developed to secure your account.
What if I can’t find the biller I’m looking for? If you are unable to locate a biller in our database of several thousand, you can add a biller to our database.
When is the money deducted from TOPCU my account?
It’s important to make sure there are funds in your account three or four days before the due date. The funds will be withdrawn from your account in time for the funds to be received by the due date you specify. The exact time of the withdrawal cannot be confirmed, because the system could withdraw the funds a few days before the due date.
Are my Bill Pay transactions covered by overdraft protection?
Yes. It will overdraft in the same manner as your share draft account. If you do not have overdraft protection on your share draft account, you will not have overdraft protection on your Bill Pay service. To establish overdraft protection, call our contact center at (520) 881-6262 ext. 702.
Do I need to be signed up for online banking to use Bill Pay?
Yes, you must be a member of Tucson Old Pueblo Credit Union’s and be enrolled in online banking to use the Bill Pay service.
Who can I pay with Bill Pay?
You can pay anyone in the United States who you would normally pay by check, including relatives, friends, or vendors, with two exceptions: state and federal tax payments and court-ordered payments.
When is Bill Pay available?
It’s typically available 24 hours a day, seven days a week. If the service is unavailable due to maintenance, we will notify you in advance.